Cargo

Delivery Process

Once your products are manufactured according to the specifications you provided in your order, they will be shipped to you within the timeframe indicated on the product page. Shipments are made via our contracted courier company, "Aras Kargo," with the recipient paying the shipping costs .

What you need to know about the shipping process.

• The quickest solution to any problems that may arise after your products have been shipped is to contact the shipping company (Aras Kargo - 444 25 52). However, in such cases, we will do our best to expedite the resolution and ensure your satisfaction.

• If the shipping company cannot find you at the address you specified in your order, your products will be returned to the local shipping branch. If you do not pick up your products from the branch within 3 days, they will be returned to our company.

• When receiving your shipment, you should check for any damage or missing items and, if any damage has occurred during delivery, you should have a damage report drawn up.

• Delivery is not possible to remote areas far from the city center where vehicle delivery is not available, or to areas with security restrictions such as military bases and barracks. If these conditions apply to your address, you must request delivery to a different address. Otherwise, you will be responsible for any delays or disruptions that may occur.